CRM Trainings

Crew Resource Management CRM(EKY); It includes management resources of the cockpit for a secured flight. It also embodies Cockpit crew , cabin crew , technicians , flight engineers , ground attendant , dispatchers and technical equipment of the plane which might affect the flight safety. 

CRM : Crew Resource Management 

In aviation crew resource management embodies passengers during flight , information , time and equipment which are going to be used effectively is going to be done safely during flight. 

Crew: Cockpit and cabin crew , air traffic controllers , dispatchers and maintenance staff. 

Resouce: Person , information , time and equipment. 

Management: Current resources are planned , organized , managed (leadership , motivation and communication), coordinated and controlled. 

CREW RESOURCE MANAGEMENT CRM TRAINING 

CRM training programs include the way of being part of a crew , reduction of human based mistakes , analyzing the operations and making correct decisions , applications of required resources which are realized and applying all of these under the stress of time management , gaining skills and therefore , they target contribution to the prevention of plane accidents 

Education development process has started which creates awareness and change of behavior. The first extensive education program was started by United Airlines in 1981. This education which was based on seminars was made by psychologists. 

SKILLS ON CREW RESOURCE MANAGEMENT 

When we evaluate Shell model which is created to reduce the human based mistakes and to understand the human factor;

1. Software (Procedure)
2. Hardware (Machine)
3. Environment (Environment)
4. Liveware (People)

Skills that are in a CRM program ; Using all resources in an optimum level which include hardware , software , environment , people , to increase the effectiveness and safety of flight are the skills which are manifested. The target of these skills which are organized well in advance is to apply human performance in an advanced way to do the flight with safety. 

People (liveware) factor has a cognitive model and people are the center. Briefly , It takes the relationship between PEOPLE and other units ;

• People - Environment Connection
• People - Machine Connection 
• People - Procedure Connection 
• People to People Connection 

We need to emphasize the approach of CRM towards People to People Connection.

All of these skills must be developed on a pilot according to CRM. Communication is especially the most important criteria for CRM. It is more difficult to manage a group of people than to manage one person. In order to reach a solution about this topic, knowing human psychology and communication techniques , fighting against stress , overcoming anger and preventing conflict are going to provide benefits. 

Communication is important to apply effective duties , stay away mistakes , carry on information exchange and estimation of the situation. Having an effective communication with flight crew is the basis of crew coordination.  Communication key is the meaning of the things which are said and received. There are four main titles to have healthy communication. 

• Creating the message carefully
• Ability to put empathy 
• Active listening
• Giving briefing 

Aviation is an equipment job. Moreover, In order to reach zero accident and security in aviation can be accomplished with crew members who share mutual values , sharing personality , ideology of team work are connected to each other. 

CRM Training includes 7 main title 

• Communication
• Situation awareness  
• Problem solution / Making decision
• Leadership
• Stress Management 
• Ability of communication among people 
• Criticize 

70% of accidents are based on human based problems. There are 4 main criteria on the basis of these problems. 

• Making weak decisions
• Ineffective Communication
• Lack of leadership qualification 
• Weak management 

Main reasons of conflict 

• Knowledge difference 
• Perception difference 
• Value and belief difference 
• Limited resources 
• Being Selfish 
• Luck of security 

Positive functions of a equip 

Results : A good crew does the targets which are aimed. 

Responsibility : A good crew member accepts responsibilities. 

Commitment : Crew members committed towards each other even when they do not agree with each other.It also requires being clear and supportive. 

Discussion ability : It requires trust and creates discussion about problems.

Trust: Good crew members are respectful towards each other. 

Five main deficiency of equips 

What are the skills that need to be improved ? 

• Communication skills 
• Self government skills
• Social skills 
• Research skills 
• Consideration skills